TERMS & CONDITIONS

 

TERMS AND CONDITIONS

 PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE MKI MIYUKI ZOKU WEB STORE. THIS WEBSITE IS OWNED AND OPERATED BY MKI STORE LIMITED. MKI STORE LIMITED, UNIT C4 CORN EXCHANGE, CALL LANE, LEEDS, LS1 7BR. TEL: 01132468917. VAT REG NO.: 162704324 COMPANY NO.: 08283526

 

PLACING AN ORDER

BY PLACING AN ORDER ON THE MKI MIYUKI ZOKU WEB STORE YOU ACKNOWLEDGE TO HAVE READ AND AGREE TO THE FOLLOWING TERMS AND CONDITIONS. IF YOU ARE UNHAPPY WITH ANY ASPECT OR HAVE ANY QUERIES, PLEASE CONTACT US AT INFO@MKISTORE.COM BEFORE PLACING YOUR ORDER. WE MUST RECEIVE FULL PAYMENT FOR THE PRICE OF THE GOODS AND ANY SHIPPING COSTS BEFORE YOUR ORDER CAN BE ACCEPTED. ONCE PAYMENT IS RECEIVED, WE WILL CONFIRM THE ACCEPTANCE OF YOUR ORDER BY WAY OF AN EMAIL WHICH WILL BE SENT AUTOMATICALLY TO THE EMAIL ADDRESS PROVIDED ON YOUR ORDER FORM. OUR ACCEPTANCE OF YOUR ORDER BRINGS INTO EXISTENCE A LEGALLY BINDING CONTACT BETWEEN US. ALL CONTRACTS ARE CONCLUDED IN ENGLISH.

PAYING FOR PRODUCTS

ALL ORDERS PLACED ON THE MKI MIYUKI ZOKU WEB STORE ARE PROCESSED THROUGH PAYPAL AS OUR CHOSEN METHOD OF PAYMENT. PAYMENT CAN BE MADE WITHOUT HAVING AN ACCOUNT, BY USING THE “GUEST CHECKOUT” FEATURE OR BY SELECTING THE “PAY WITH DEBIT / CREDIT CARD” OPTION AT CHECKOUT. PAYPAL ACCEPT ALL MAJOR CREDIT CARDS. NO DETAILS ENTERED ON ORDERING WILL BE PASSED ON TO ANY THIRD PARTIES. ALL INFORMATION PROVIDED IS ONLY USED TO PROCESS YOUR ORDER AND FOR ANY COMMUNICATION REGARDING YOUR ORDER.

AVAILABILITY

ALL ITEMS ARE SUBJECT TO AVAILABILITY. WE WILL INFORM YOU AS SOON AS POSSIBLE SHOULD YOU ORDER AN ITEM WHICH IS UNAVAILABLE. YOU WILL THEN HAVE THE OPTION TO RECEIVE A FULL REFUND OR TO EXCHANGE YOUR ITEM(S) FOR AN ALTERNATIVE.

MAKING CHANGES TO ORDERS

PLEASE BE ADVISED THAT DUE TO THE SPEED AT WHICH OUR WAREHOUSE TEAM WORK, WE ARE UNABLE TO GUARANTEE THAT AN ORDER CAN BE CANCELLED OR AMENDED ONCE IT IS BEING PROCESSED. IF YOU WISH TO AMEND OR CANCEL AN ORDER, YOU SHOULD CONTACT US AT THE EARLIEST OPPORTUNITY, AND WE WILL ENDEAVOUR TO HONOUR ANY CHANGES. ONCE AN ORDER HAS BEEN BOOKED IN AND COLLECTED BY DPD, WE ARE UNABLE TO CANCEL OR AMEND THIS FOR YOU AND WOULD RECOMMEND FOLLOWING OUR RETURNS PROCEDURE.

PRODUCT DESCRIPTIONS

EVERY CARE HAS BEEN TAKEN TO ENSURE THE ACCURACY OF ALL PRODUCT DESCRIPTIONS. WE UNDERSTAND SOME VARIANCES MAY OCCUR IN COLOUR AND TEXTURE. IF YOU HAVE ANY QUERIES REGARDING A PRODUCT OR REQUIRE FURTHER INFORMATION, THEN PLEASE CONTACT US AT INFO@MKISTORE.COM WHERE OUR CUSTOMER SERVICE TEAM WILL ASSIST YOU WITH YOUR QUERY. PLEASE BE AWARE THAT DUE TO SEVERAL MITIGATING FACTORS SUCH AS INTERNET BROWSERS AND MONITOR COLOUR CONTRASTS COLOURS MAY APPEAR TO VARY SLIGHTLY FROM THE PRODUCT AS IT APPEARS ON YOUR SCREEN, AND WE CANNOT BE HELD RESPONSIBLE FOR ANY MINOR COLOUR DISCREPANCIES BETWEEN THE IMAGE AND ACTUAL PRODUCT. PLEASE ALSO NOTE THAT ANY PRODUCT MEASUREMENTS AND DIMENSIONS ARE APPROXIMATE.

 

SHIPPING

ALL ORDERS PLACED ON THE MKI MIYUKI ZOKU WEBSTORE ARE SHIPPED EITHER  VIA DPD OR EVRi. ALL ORDERS ARE SENT TRACKED AND INSURED. ALL CHARGES ARE SET ON A FLAT RATE BASIS.

UK SHIPPING

ALL UK ORDERS ARE SENT VIA DPD OR EVRi. DELIVERY REQUIRES A SIGNATURE ON RECEIPT EXCEPT IN SPECIAL CIRCUMSTANCES SUCH AS WHEN A CUSTOMER REQUESTS FOR THE PARCEL TO BE LEFT IN A SAFE SPACE OR DELIVERED TO A DROP OFF POINT. NEXT DAY DELIVERY IS ONLY AVAILABLE ON ORDERS PLACED BEFORE 2PM MONDAY – THURSDAY. AND SATURDAY DELIVERY IS ONLY AVAILABLE WHEN ORDERED BEFORE 2PM FRIDAY. ORDERS PLACED ON FRIDAY WILL NOT BE DELIVERED TILL MONDAY AND ORDERS PLACED OVER THE WEEKEND WILL NOT BE SENT OUT UNTLL THE NEXT WORKING DAY. PLEASE NOTE THAT NEXT DAY DELIVERY IS NOT 100% GUARANTEED AND COULD BE SUBJECT TO UNFORESEEN CIRCUMSTANCES AND DEPOT VOLUMES.

V.A.T

ALL PRODUCT PRICES ON THE MKI MIYUKI ZOKU WEB STORE INCLUDE VAT, AND THE FINAL PRICE PAID BY THE CUSTOMER INCLUDES VAT AND DELIVERY COSTS. ALL OTHER COSTS INCURRED ARE THE CUSTOMERS RESPONSIBILITY TO PAY. THIS MAY INCLUDE ANY CUSTOMS AND IMPORT CHARGES INCLUDING LOCAL TAXES.

INTERNATIONAL SHIPPING

ALL ORDERS SHIPPED OUTSIDE OF THE UK ARE SENT VIA DPDS AIR CLASSIC SERVICE. THIS SERVICE USUALLY REQUIRES A SIGNATURE ON RECEIPT.

ORDERS SHIPPED TO EUROPE ARE CHARGED SHIPPING ON A FLAT RATE OF £10.95. THIS SERVICE HAS AN ESTIMATED DELIVERY TIME OF 3-4 WORKING DAYS.

ORDERS SHIPPED TO THE REST OF THE WORLD ARE CHARGED SHIPPING ON A FLAT RATE OF £19.95. THIS SERVICE HAS AN ESTIMATED DELIVERY TIME OF 5-8 WORKING DAYS.

PLEASE NOTE THAT THE DELIVERY TIMES GIVEN ARE PROVIDED BY DPD AND ARE AN ESTIMATE ONLY. THEY DO NOT CONSIDER ANY EXTERNAL INFLUENCES THAT MAY AFFECT DELIVERY TIMES. ALL ORDERS PLACED ON FRIDAY AFTER 14:00 AND OVER THE WEEKEND OR PUBLIC HOLIDAYS WILL BE SHIPPED ON THE NEXT WORKING DAY.

CUSTOMS & IMPORT CHARGES OUTSIDE THE UK

DUE TO NEW REGULATIONS IN UK AND EUROPEAN LAW, CUSTOMS AND IMPORT CHARGES MAY NOW BE APPLICABLE TO ALL PARCELS DELIVERED OUTSIDE OF THE UK. THESE CHARGES MUST BE PAID BY THE RECIPIENT ONCE THE PARCEL REACHES THE DESTINATION COUNTRY. UNFORTUNATELY, THESE CIRCUMSTANCES ARE COMPLETELY OUT OF OUR CONTROL, AND WE HAVE NO INFLUENCE ON HOW MUCH THE CHARGES MAY BE. CUSTOMS POLICIES AND IMPORT DUTIES VARY WIDELY FROM COUNTRY TO COUNTRY. YOU CAN CONTACT YOUR LOCAL CUSTOMS OFFICE; BEFORE YOU PURCHASE; TO GET AN IDEA OF HOW MUCH THE CHARGES MAY BE SO YOU KNOW WHAT TO EXPECT.


THE CUSTOMER TAKES FULL LIABILITY FOR ANY PARCELS RETURNED TO US DUE TO UNPAID CUSTOMS CHARGES. POSTAL CHARGES, RETURN SHIPMENT COSTS, CUSTOMS CHARGES, INITIAL POSTAGE FEES AND HANDING FEES WILL ALL BE DEDUCTIBLE FROM ANY REFUND DUE.

 

RETURNS AND EXCHANGE POLICY

SHOULD YOU WISH TO MAKE A RETURN YOU CAN DO SO BY VISITING OUR RETURNS CENTRE HERE WITHIN 14 DAYS OF RECEIVING YOUR ORDER TO BE ENTITLED TO AN EXCHANGE OR REFUND. ALL ITEMS RETURNED MUST BE UNWORN AND IN A PERFECT RE-SELLABLE CONDITION. PLEASE ENSURE THE ITEM(S) ARE WELL PACKAGED TO PREVENT ANY DAMAGE DURING TRANSIT. WE CANNOT BE RESPONSIBLE FOR ANY RETURNED ITEMS UNTIL THEY HAVE BEEN RECEIVED AT OUR PREMISES. UNDERGARMENTS ARE NOT ELIGIBLE FOR RETURN, THIS INCLUDES ALL BOXERS, VESTS AND SOCKS.

UNFORTUNATELY, WE ARE UNABLE TO COVER RETURN COSTS. ALL RETURN COSTS ARE THE CUSTOMERS RESPONSIBILITY TO PAY. WE RECOMMEND INSURING YOUR PARCEL TO THE FULL VALUE OF THE CONTENTS AND OPTING FOR A SERVICE WHICH PROVIDES YOU WITH FULL TRACKING AND A SIGNATURE ON DELIVERY. PLEASE ENSURE THE ITEM(S) ARE WELL PACKAGED TO PREVENT ANY DAMAGE DURING TRANSIT. WE CANNOT BE RESPONSIBLE FOR ANY RETURNED ITEMS UNTIL THEY HAVE BEEN RECEIVED AT OUR PREMISES. UNFORTUNATELY, YOUR ORIGINAL POSTAGE CHARGE WILL NOT BE REFUNDED BY US WHEN YOU ARE MAKING A RETURN AS THIS COVERS THE INITIAL COST OF SHIPPING YOUR ORDER.

2024 CHRISTMAS RETURNS

ANY ORDERS PLACED AFTER 1ST DECEMBER WILL HAVE A RETURNS DEADLINE OF 10TH JANUARY 2025.

RETURNS AND EXCHANGE POLICY FOR CUSTOM, MADE TO ORDER PRODUCTS

OUR CUSTOM, MADE TO ORDER PRODUCTS ARE BASED ON FINAL SALE AND ARE NOT ELIGIBLE FOR A RETURN OR EXCHANGE. THE PRODUCT CAN ONLY BE RETURNED IF FAULTY, THROUGH A GENUINE MANUFACTURING FAULT OR IF THE CUSTOM ORDER HAS NOT BEEN MADE TO THE CONFIRMED SPECIFICATION. IF THIS IS THE CASE, THEN WE REVERT TO OUR USUAL RETURNS POLICY.

RECEIVED A FAULTY OR INCORRECT ITEM?

WE ARE EXTREMELY SORRY IF YOU HAVE RECEIVED A FAULTY OR INCORRECT ITEM. IF THIS IS THE CASE, WE WOULD ASK YOU TO FOLLOW OUR RETURNS PROCEDURE BY VISITING OUR RETURNS CENTRE HERE. SHOULD YOU NEED FURTHER ASSISTANCE, PLEASE CONTACT US AT INFO@MKISTORE.COM AND OUR DEDICATED TEAM CAN HELP. ONCE THE ITEM HAS BEEN INVESTIGATED AND CONFIRMED TO BE A MANUFACTURING FAULT, WE WILL REPLACE THE ITEM FOR YOU PROMPTLY, IF A REPLACEMENT CANNOT BE ISSUED, WE CAN REPLACE THE ITEM WITH A PRODUCT OF THE SAME VALUE OR ISSUE A REFUND FOR THE ITEM. WE WILL REFUND YOUR INITIAL POSTAGE CHARGE PLUS ANY ADDITIONAL CHARGES THIS MAY INCUR. WE WILL CONTACT YOU PROMPTLY IF THERE ARE ANY ISSUES WITH THE INVESTIGATION.

 

MARKETING PREFERENCES:

SMS: THE MKI STORE LTD MOBILE MESSAGE SERVICE (THE "SERVICE") IS OPERATED BY MKI STORE LTD (“MKI STORE LTD”, “WE”, OR “US”). YOUR USE OF THE SERVICE CONSTITUTES YOUR AGREEMENT TO THESE TERMS AND CONDITIONS (“MOBILE TERMS”). WE MAY MODIFY OR CANCEL THE SERVICE OR ANY OF ITS FEATURES WITHOUT NOTICE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE MAY ALSO MODIFY THESE MOBILE TERMS AT ANY TIME AND YOUR CONTINUED USE OF THE SERVICE FOLLOWING THE EFFECTIVE DATE OF ANY SUCH CHANGES SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES.

BY CONSENTING TO MKI STORE LTD’S SMS/TEXT MESSAGING SERVICE, YOU AGREE TO RECEIVE RECURRING SMS/TEXT MESSAGES FROM AND ON BEHALF OF MKI STORE LTD THROUGH YOUR WIRELESS PROVIDER TO THE MOBILE NUMBER YOU PROVIDED, EVEN IF YOUR MOBILE NUMBER IS REGISTERED ON ANY STATE OR FEDERAL DO NOT CALL LIST. TEXT MESSAGES MAY BE SENT USING AN AUTOMATIC TELEPHONE DIALING SYSTEM OR OTHER TECHNOLOGY. PROMOTIONAL MESSAGES MAY INCLUDE PROMOTIONS, SPECIALS, AND OTHER MARKETING OFFERS (E.G., CART REMINDERS).

YOU UNDERSTAND THAT YOU DO NOT HAVE TO SIGN UP FOR THIS PROGRAM IN ORDER TO MAKE ANY PURCHASES, AND YOUR CONSENT IS NOT A CONDITION OF ANY PURCHASE WITH MKI STORE LTD. YOUR PARTICIPATION IN THIS PROGRAM IS COMPLETELY VOLUNTARY.
WE DO NOT CHARGE FOR THE SERVICE, BUT YOU ARE RESPONSIBLE FOR ALL CHARGES AND FEES ASSOCIATED WITH TEXT MESSAGING IMPOSED BY YOUR WIRELESS PROVIDER. MESSAGE FREQUENCY VARIES. MESSAGE AND DATA RATES MAY APPLY. CHECK YOUR MOBILE PLAN AND CONTACT YOUR WIRELESS PROVIDER FOR DETAILS. YOU ARE SOLELY RESPONSIBLE FOR ALL CHARGES RELATED TO SMS/TEXT MESSAGES, INCLUDING CHARGES FROM YOUR WIRELESS PROVIDER.
YOU MAY OPT-OUT OF THE SERVICE AT ANY TIME. TEXT THE SINGLE KEYWORD COMMAND STOP TO MKI STORE OR CLICK THE UNSUBSCRIBE LINK (WHERE AVAILABLE) IN ANY TEXT MESSAGE TO CANCEL. YOU'LL RECEIVE A ONE-TIME OPT-OUT CONFIRMATION TEXT MESSAGE. NO FURTHER MESSAGES WILL BE SENT TO YOUR MOBILE DEVICE, UNLESS INITIATED BY YOU. IF YOU HAVE SUBSCRIBED TO OTHER MKI STORE LTD MOBILE MESSAGE PROGRAMS AND WISH TO CANCEL, EXCEPT WHERE APPLICABLE LAW REQUIRES OTHERWISE, YOU WILL NEED TO OPT OUT SEPARATELY FROM THOSE PROGRAMS BY FOLLOWING THE INSTRUCTIONS PROVIDED IN THEIR RESPECTIVE MOBILE TERMS.

FOR SERVICE SUPPORT OR ASSISTANCE, TEXT HELP TO MKI STORE OR EMAIL INFO@MKISTORE.COM.

WE MAY CHANGE ANY SHORT CODE OR TELEPHONE NUMBER WE USE TO OPERATE THE SERVICE AT ANY TIME AND WILL NOTIFY YOU OF THESE CHANGES. YOU ACKNOWLEDGE THAT ANY MESSAGES, INCLUDING ANY STOP OR HELP REQUESTS, YOU SEND TO A SHORT CODE OR TELEPHONE NUMBER WE HAVE CHANGED MAY NOT BE RECEIVED AND WE WILL NOT BE RESPONSIBLE FOR HONORING REQUESTS MADE IN SUCH MESSAGES.

THE WIRELESS CARRIERS SUPPORTED BY THE SERVICE ARE NOT LIABLE FOR DELAYED OR UNDELIVERED MESSAGES. YOU AGREE TO PROVIDE US WITH A VALID MOBILE NUMBER. IF YOU GET A NEW MOBILE NUMBER, YOU WILL NEED TO SIGN UP FOR THE PROGRAM WITH YOUR NEW NUMBER.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT WE WILL NOT BE LIABLE FOR FAILED, DELAYED, OR MISDIRECTED DELIVERY OF ANY INFORMATION SENT THROUGH THE SERVICE, ANY ERRORS IN SUCH INFORMATION, AND/OR ANY ACTION YOU MAY OR MAY NOT TAKE IN RELIANCE ON THE INFORMATION OR SERVICE.
WE RESPECT YOUR RIGHT TO PRIVACY. TO SEE HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION, PLEASE SEE OUR PRIVACY NOTICE.

PROMOTIONS:

BY REGISTERING FOR THE MKI STORE LTD MAILING LIST, YOU WILL RECEIVE A UNIQUE COUPON CODE FOR A 10% DISCOUNT. THIS CODE EXPIRES 7 DAYS FROM THE DATE OF SIGN-UP AND CANNOT BE COMBINED WITH ANY OTHER PROMOTIONS. IT IS VALID FOR ONE USE PER CUSTOMER AND IS NON-TRANSFERABLE.