SHIPPING + RETURNS

 

SHIPPING

ALL ORDERS PLACED ON THE MKI MIYUKI ZOKU WEBSTORE ARE SHIPPED EITHER  VIA DPD OR EVRi. ALL ORDERS ARE SENT TRACKED AND INSURED. ALL CHARGES ARE SET ON A FLAT RATE BASIS.

UK SHIPPING

ALL UK ORDERS ARE SENT VIA DPD OR EVRi. DELIVERY REQUIRES A SIGNATURE ON RECEIPT EXCEPT IN SPECIAL CIRCUMSTANCES SUCH AS WHEN A CUSTOMER REQUESTS FOR THE PARCEL TO BE LEFT IN A SAFE SPACE OR DELIVERED TO A DROP OFF POINT. NEXT DAY DELIVERY IS ONLY AVAILABLE ON ORDERS PLACED BEFORE 2PM MONDAY – THURSDAY. ORDERS PLACED ON FRIDAY WILL NOT BE DELIVERED TILL MONDAY AND ORDERS PLACED OVER THE WEEKEND WILL NOT BE SENT OUT UNTLL THE NEXT WORKING DAY. PLEASE NOTE THAT NEXT DAY DELIVERY IS NOT 100% GUARANTEED AND COULD BE SUBJECT TO UNFORESEEN CIRCUMSTANCES AND DEPOT VOLUMES.

V.A.T

ALL PRODUCT PRICES ON THE MKI MIYUKI ZOKU WEB STORE INCLUDE VAT, AND THE FINAL PRICE PAID BY THE CUSTOMER INCLUDES VAT AND DELIVERY COSTS. ALL OTHER COSTS INCURRED ARE THE CUSTOMERS RESPONSIBILITY TO PAY. THIS MAY INCLUDE ANY CUSTOMS AND IMPORT CHARGES INCLUDING LOCAL TAXES.

INTERNATIONAL SHIPPING

ALL ORDERS SHIPPED OUTSIDE OF THE UK ARE SENT VIA DPDS AIR CLASSIC SERVICE. THIS SERVICE USUALLY REQUIRES A SIGNATURE ON RECEIPT.

ORDERS SHIPPED TO EUROPE ARE CHARGED SHIPPING ON A FLAT RATE OF DEPENDING ON YOUR LOCATION. THIS SERVICE HAS AN ESTIMATED DELIVERY TIME OF 3-4 WORKING DAYS.

ORDERS SHIPPED TO THE REST OF THE WORLD AMD NORTH AMERICA ARE CHARGED SHIPPING ON A FLAT RATE OF £19.95. THIS SERVICE HAS AN ESTIMATED DELIVERY TIME OF 5-8 WORKING DAYS.

PLEASE NOTE THAT THE DELIVERY TIMES GIVEN ARE PROVIDED BY DPD AND ARE AN ESTIMATE ONLY. THEY DO NOT CONSIDER ANY EXTERNAL INFLUENCES THAT MAY AFFECT DELIVERY TIMES. ALL ORDERS PLACED ON FRIDAY AFTER 14:00 AND OVER THE WEEKEND OR PUBLIC HOLIDAYS WILL BE SHIPPED ON THE NEXT WORKING DAY.

CAN I USE A THIRD PARTY EXPORT LOGISTICS COMPANY?

IF YOU WISH TO USE A THIRD PARTY EXPORT COMPANY, SUCH AS ARAMEX, YOU WILL NEED TO ENTER THE EXPORT SHIPPING ADDRESS BASED IN THE UK AT CHECKOUT AS YOUR DELIVERY ADDRESS. IT IS THEN THE RESPONSIBILITY OF THE CUSTOMER TO ADVISE THE EXPORT COMPANY OF THE DELIVERY ADDRESS IN YOUR DESTINATION COUNTRY.
PLEASE NOTE, WE DO NOT RECOMMEND THIS METHOD OF SHIPPING. WE ARE ONLY ABLE TO GUARANTEE DELIVERY TO THE ADDRESS ENTERED AT CHECKOUT. WE ARE NOT ABLE TO TRACK YOUR PARCEL ONCE IT HAS BEEN PASSED ONTO THE THIRD PARTY COMPANY, AND DUE TO THIS ANY ISSUES WITH DELIVERY, FEES OR TRACKING ARE THE RESPONSIBILITY OF THE CUSTOMER. WE CANNOT CONTACT, CLAIM OR REDELIVER THIS PARCEL ON YOUR BEHALF, ONCE IT HAS BEEN DELIVERED TO THE EXPORT COMPANY OF YOUR CHOICE.

CUSTOMS & IMPORT CHARGES OUTSIDE THE UK

DUE TO NEW REGULATIONS IN UK AND EUROPEAN LAW, CUSTOMS AND IMPORT CHARGES MAY NOW BE APPLICABLE TO ALL PARCELS DELIVERED OUTSIDE OF THE UK. THESE CHARGES MUST BE PAID BY THE RECIPIENT ONCE THE PARCEL REACHES THE DESTINATION COUNTRY. UNFORTUNATELY, THESE CIRCUMSTANCES ARE COMPLETELY OUT OF OUR CONTROL, AND WE HAVE NO INFLUENCE ON HOW MUCH THE CHARGES MAY BE.

CUSTOMS POLICIES AND IMPORT DUTIES VARY WIDELY FROM COUNTRY TO COUNTRY. YOU CAN CONTACT YOUR LOCAL CUSTOMS OFFICE; BEFORE YOU PURCHASE; TO GET AN IDEA OF HOW MUCH THE CHARGES MAY BE SO YOU KNOW WHAT TO EXPECT.

THE CUSTOMER TAKES FULL LIABILITY FOR ANY PARCELS RETURNED TO US DUE TO UNPAID CUSTOMS CHARGES. POSTAL CHARGES, RETURN SHIPMENT COSTS, CUSTOMS CHARGES AND HANDING FEES WILL ALL BE DEDUCTIBLE FROM ANY REFUND DUE.

AS RESIDENTS IN THE USA  HAVE A PERSONAL THRESHOLD OF $800 A YEAR, ANY ORDERS UNDER THIS AMOUNT MAY NOT BE SUBJECT TO CUSTOMS BUT ANY ORDER OVER THIS WILL BE. THESE FEES ARE NOT COVERED BY MKI MIYUKI ZOKU.

RETURNS AND EXCHANGE POLICY

 

SHOULD YOU WISH TO MAKE A RETURN YOU CAN DO SO BY VISITING OUR RETURNS CENTRE WITHIN 14 DAYS OF RECEIVING YOUR ORDER TO BE ENTITLED TO AN EXCHANGE OR REFUND

ALL ITEMS RETURNED MUST BE IN AN UNWORN, RE-SELLABLE CONDITION 

PLEASE ENSURE THE ITEM(S) ARE WELL PACKAGED TO PREVENT ANY DAMAGE DURING TRANSIT. WE CANNOT BE RESPONSIBLE FOR ANY RETURNED ITEMS UNTIL THEY HAVE BEEN RECEIVED AT OUR PREMISES.

ONCE ACCEPTED BY A MEMBER OF THE TEAM, YOU WILL RECEIVE AN EMAIL CONTAINING YOUR EVRi QR CODE. SCAN THIS AT YOUR LOCAL EVRi DROP OFF POINT TO RECEIVE YOUR LABEL. A FEE OF £3.30 WILL BE DEDUCTED FROM YOUR REFUND TO COVER THE COST OF THIS RETURN SHIPPING HOWEVER, IF YOU ARE MAKING AN EXCHANGE, THIS FEE IS WAIVED AND IT IS COMPLETELY FREE. RETURN SHIPPING TIME TAKES AROUND 3-5 BUSINESS DAYS. ( STARTS 05/03/2024)

RETURNS AND EXCHANGE POLICY FOR CUSTOM, MADE TO ORDER PRODUCTS

OUR CUSTOM, MADE TO ORDER PRODUCTS ARE BASED ON FINAL SALE AND ARE NOT ELIGIBLE FOR A RETURN OR EXCHANGE. THE PRODUCT CAN ONLY BE RETURNED IF FAULTY, THROUGH A GENUINE MANUFACTURING FAULT OR IF THE CUSTOM ORDER HAS NOT BEEN MADE TO THE CONFIRMED SPECIFICATION. IF THIS IS THE CASE, THEN WE REVERT TO OUR USUAL RETURNS POLICY.

 

*BY SELECTING OUR EVRi RETURNS OPTION £3.30 WILL BE DEDUCTED FROM YOUR REFUND TO COVER THIS POSTAGE COST. 

RECEIVED A FAULTY OR INCORRECT ITEM?

WE ARE EXTREMELY SORRY IF YOU HAVE RECEIVED A FAULTY OR INCORRECT ITEM. IF THIS IS THE CASE, WE WOULD ASK YOU TO FOLLOW OUR RETURNS PROCEDURE LISTED ABOVE. PLEASE ENSURE YOU CLEARLY INCLUDE INFORMATION REGARDING THE ISSUE SO OUR WAREHOUSE TEAM CAN INVESTIGATE THIS FOR YOU.

ONCE THE ITEM HAS BEEN INVESTIGATED AND CONFIRMED TO BE A MANUFACTURING FAULT, WE WILL REPLACE THE ITEM FOR YOU PROMPTLY, IF A REPLACEMENT CANNOT BE ISSUED, WE CAN REPLACE THE ITEM WITH A PRODUCT OF THE SAME VALUE OR ISSUE A REFUND FOR THE ITEM. WE WILL REFUND YOUR INITIAL POSTAGE CHARGE PLUS ANY ADDITIONAL CHARGES THIS MAY INCUR. WE WILL CONTACT YOU PROMPTLY IF THERE ARE ANY ISSUES WITH THE INVESTIGATION.

 

WANT TO CANCEL AN ORDER? 

TO CANCEL YOUR ORDER AND RECEIVE A FULL REFUND PLEASE CONTACT OUR CUSTOMER SERVICE TEAM HERE. UNFORTUNATELY, IF THE PARCEL IS ALREADY WITH THE COURIER SERVICE WE ARE UNABLE TO ISSUE A REFUND OF YOUR POSTAGE. TO AVOID THIS ISSUE, PLEASE CONTACT US WITHIN 24 HOURS OF YOUR INITIAL ORDER PLACEMENT.